The Center City Development Corporation and the Wayne County Tourism Bureau are offering two additional FREE Super Service Training programs which are designed to prepare Richmond’s hospitality/frontline community with valuable information, tools and resources needed to meet our NFL visitors’ needs and questions.
Because Richmond restaurants and pubs will be natural gathering places for Super Bowl visitors and travelers, and our lodging facilities will be at full capacity, all area staff who will be interacting with Super Bowl Visitors are encouraged to attend a Super Service Training session.
Both Super Service Training programs will be held on Thursday, January 26, 2012 at 8:00-10:00 a.m. OR 2:00-4:00 p.m. at the Uptown Innovation Center, 814 E. Main St., Richmond (downtown). There is FREE 3-hour parking available at the City Parking Garage between S. 7 and 8 Streets. The presentations will cover:
- Super Service – exceeding guests’ expectations
- NFL Super Bowl Impact on the area and Indy
- Transportation/parking in Indy
- Lucas Oil Stadium/Game Information
- Where to obtain event updates and resource information
- Fan Events in Indy and the area
- Around Indiana (attractions, restaurants, culture, etc.)
- Telling our Story – key story lines to share with visitors, and give some important fun facts about Indiana
Richmond has been designated as a Celebration Site by the Indianapolis Super Bowl Host Committee because of its location on I-70 and US-40 and its close proximity toIndianapolis. Two Eastern teams will be competing in the Super Bowl – New York Giants and New England Patriots – so Richmond will have an influx of football fans heading to the big game who will need lodging, food, fuel, etc. The Super Service Training will help frontline/hospitality staff exceed visitors’ service expectations. A Super Service Training was previously held on January 6th with 50 participants.
If you or your staff would like to attend the Super Service program and become “Super Service” certified, call the Wayne County Convention & Tourism Bureau at 765-935-8687. Or, email: email@example.com to register for the Super Service training session.
Those who attended the January 6th training are encouraged to forward this information on to other businesses and attractions or to their staff members who weren’t able to attend previously.